YOUR WORLD. BETTER CONNECTED.
Internet for your everyday. Entertainment for your downtime. Connections for the people who matter.
Build your connectionInternet · Streaming TV · Home Phone
MEET YOUR NEXT CONNECTION
Choose a service, or
save with a bundle →
Your home connection, without a wired connection to your home.
Make room for the shows and entertainment you love.
A familiar way to stay close, wherever your people are.
MORE CONNECTIONS. ONE SIMPLE BUNDLE.
Save $10 every month
when you add TV to Internet.
Unlimited wireless internet and Streaming TV with one active TV connection.
Purchased separately $163.99/month
One-time equipment: $274One $175 router + one $99 TV box · Shipping included
Choose Internet + TVUnlimited wireless internet, Streaming TV with one connection, and one home phone line.
Purchased separately $183.98/month
One-time equipment: $324One $175 router + one $99 TV box + one $50 phone · Shipping included
Choose Internet + TV + PhoneInternet, on your terms. Month-to-month service with the $119 monthly Internet service rate guaranteed for your first 12 months. No 12-month service commitment. The guarantee covers Internet service only; equipment and other services are separate.
Prices shown are service and equipment subtotals before any applicable taxes. Equipment is purchased once and shipping is included in equipment prices. Final availability and terms must be confirmed. Online checkout is not yet enabled.
CONNECTED TO YOUR EVERYDAY
Home, work, movie night, a quick hello. Your connections bring it all together.
Explore Emergence Telecommunications Solutions services in one place, with a team ready to help you find your fit.
Talk with us · 855-888-8772YOUR CONNECTION STARTS HERE
Start with what your home or your day needs.
Talk with our team about availability, plans, equipment and pricing.
Our team will help confirm your service and guide you through getting connected.
A PERSON, NOT A PUZZLE
YOUR EMERGENCE ACCOUNT
Manage your Emergence Telecommunications Solutions billing securely online, whenever it works for you.
Sign in to your billing account →Secure billing portal powered by Stripe. Use the email address associated with your Emergence Telecommunications Solutions billing account.
Enter your billing email in the portal. Follow the secure sign-in link Stripe emails you. There is no new password to remember.
View invoices issued through our new billing platform as they become available. Your previous SkySwitch invoices are not included.
Keep your payment method current using the secure portal. Please do not send credit card information by email.
November invoices are scheduled to be issued November 1, 2026, Hawaii time. Invoices appear in the portal after they are issued.
The billing platform change does not change your active service. Contact our team for service questions or changes.
Check your spam or junk folder and make sure you entered the email on your billing account. If you still need help, contact us below. Never share your sign-in link.
The portal is for billing and payment methods. Please contact our team to discuss your service, account details or cancellation requests.
Contact our team for help with an invoice from the previous billing system.
Call 855-888-8772 or email Support@emergencets.com. Include your name and account number if available.
WE’RE HERE TO HELP
Questions about your bill, your service or getting connected? Our team can help.
Visit your billing account to sign in securely, view new-platform invoices and update your payment method.
When contacting us, include your name, account number if available, and a brief description of what you need. Please do not email passwords, sign-in links or credit card information.
ABOUT OUR COMPANY
Emergence Telecommunications Solutions, LLC helps households bring internet, entertainment and home phone service together in a way that fits their lives.
We are a Hawaii-based telecommunications company offering Wireless Internet, Streaming TV and Home Phone. Our focus is helping you understand your options, choose the services you need and get help from a team you can contact directly.
Every household connects differently. Some need an internet connection for everyday online activities; others want television from the U.S. and abroad, a familiar home phone, or a combination of all three. You can choose a single service or build a bundle around your home.
WHAT WE OFFER
Unlimited monthly internet data through a wireless home connection. Connect your computers, phones, tablets and other Wi-Fi devices through your home router. Availability and performance depend on location.
Explore Wireless Internet →More than 1,200 channels with U.S. and international programming. Choose the active TV connections and streaming boxes your household needs, with additional device connections available.
Explore Streaming TV →Unlimited nationwide calling with voicemail, Caller ID and an included mobile app. Keep your existing phone number and add lines as needed. Our team can help explain number transfer and setup requirements.
Explore Home Phone →OUR APPROACH
We believe you should understand both your service and your bill before you get connected.
ALREADY PART OF EMERGENCE?
Existing customers can use our secure Stripe-hosted billing portal to view invoices issued through the new billing platform and update payment methods. Sign in using the email address associated with your billing account. For changes to your service or help with an older invoice, contact our team.
Visit your billing accountLET’S TALK
Whether you are exploring a new service or need help with your current account, Emergence Customer Support is here to help you understand your next step.
Contact customer supportYOUR INFORMATION
Effective October 29, 2026
This policy explains how Emergence Telecommunications Solutions, LLC ("Emergence," "we," or "us") handles information in connection with this website, service inquiries and online billing. It does not replace a separate privacy notice that applies to a particular telecommunications service.
When you contact us or arrange service, we may receive your name, email, phone number, service and billing addresses, service selections, equipment requirements, account identifiers and communications with our team. Our website and hosting providers may process technical information such as IP address, browser information and access logs to deliver and protect the site.
We use information to respond to inquiries, check service availability, arrange requested services and equipment, maintain customer accounts, process billing, provide support, prevent misuse and meet applicable legal and recordkeeping requirements.
Our online billing portal is hosted by Stripe. Payment information entered in that portal is provided directly to Stripe. Do not send card numbers, security codes, passwords or sign-in links through email or service notes. Stripe processes payment and account-access information under its own privacy policy. Our billing records may include payment references, payment status, card brand and last four digits.
The service selector displays service and equipment estimates. A test checkout flow is being prepared and accepts fictional customer details only. When test checkout is available, test order details and terms acceptance are submitted to our server; customer details and test credentials are encrypted in storage. Payment details are entered directly on Stripe’s hosted checkout and are not collected by this website or the CRM. We may keep Stripe customer, checkout and subscription identifiers, payment status and order records to reconcile test billing. Live new-service checkout is not enabled.
Information needed to carry out a requested service may be shared with the service provider, equipment or delivery provider, payment processor, hosting provider and support systems. Authorized personnel use customer information for their work. Information may also be disclosed where required by law or necessary to address fraud, security incidents or legal claims.
This version of the storefront does not include advertising pixels or analytics scripts. Hosting, site access and Stripe may use cookies or similar technology for their own functions. Browser settings can limit cookies, although doing so may affect access or payment features. If we introduce additional tracking, this policy will need to be updated before that tracking is enabled.
We retain account and transaction records as needed to provide service, resolve issues and meet applicable recordkeeping obligations. We use safeguards designed to protect information, but no online system can guarantee absolute security.
Contact us to ask about your information, request corrections or submit an access or deletion request. We may need to verify your identity and retain records required for service, billing or legal reasons. Available rights depend on applicable law. Do not include payment card details in a request.
This website is intended for people arranging telecommunications services, not for children under 13. If you believe a child has provided personal information through this website, contact us so we can review the matter.
Links may take you to third-party websites with their own privacy practices. We may revise this policy as our services and practices change and will update the date above.
Emergence Customer Support
Emergence Telecommunications Solutions, LLC
P.O. Box 890
Wailuku, HI 96793-9998
Support@emergencets.com
855-888-8772
CLEAR TERMS. SIMPLE CHOICES.
Effective October 29, 2026
These terms explain equipment purchases and service cancellation for new orders from Emergence Telecommunications Solutions, LLC.
Routers, TV boxes and phones purchased from Emergence are yours to keep. Equipment is purchased once, not rented. Shipping is included in equipment prices. If you cancel your service, you do not need to return your purchased equipment.
We do not accept equipment returns or provide refunds because you change your mind or cancel service. Please confirm equipment compatibility and service availability with our team before purchasing.
If equipment arrives damaged, is defective or is not what you ordered, contact Emergence Customer Support for help. We will review the issue and arrange a replacement or refund as appropriate. This final-sale policy does not limit applicable warranty rights or rights provided by law.
Contact Emergence Customer Support to request cancellation. Cancellation takes effect at the end of your current paid billing period. Your service continues through that period, and no further service renewals are charged after cancellation takes effect. The billing portal does not currently accept service cancellation requests.
Internet service is month-to-month, with no 12-month service commitment. The $119 monthly Internet service rate is guaranteed for your first 12 months; the price guarantee does not require you to keep service for 12 months.
We generally do not provide partial-month service refunds when you cancel. We will review and correct billing errors, review refunds for service we cannot provide, and provide refunds where required by law.
To request cancellation or help with equipment or billing, call 855-888-8772 or email Support@emergencets.com. Include your name, account or order number if available, and a description of the issue. Do not send credit card details.
Return to service selectionTEST ORDER STATUS
Checking the order with our server…
No real service is activated by a test payment.
Return to service selectionBUILD YOUR CONNECTION
Choose one service or combine categories. Internet includes a router purchase; select how many TV boxes you need with TV service.
Internet service is month-to-month. The $119 monthly Internet service rate is guaranteed for your first 12 months, with no 12-month service commitment. This guarantee applies to Internet service only.
At checkout, your first payment will include the first month of each selected service and your equipment purchases. Equipment is a one-time purchase and is not added to future monthly service charges.
Card information will be entered on Stripe’s secure checkout. You will not enter card details into this service selection page or the CRM.
Equipment prices include shipping. Our team must confirm availability, service terms and any applicable taxes before checkout is enabled.
You own your equipment. Keep your purchased router, TV boxes and phones if you cancel service. Equipment purchases are final sale for change-of-mind returns; damaged, defective or incorrect equipment is reviewed for replacement or refund, with applicable warranty and legal rights preserved.
Contact support to cancel service at the end of your paid billing period. No further renewals are charged after cancellation takes effect. Partial-month service refunds are generally not provided, with exceptions for billing errors, service we cannot provide and refunds required by law.
Read equipment, cancellation & refund terms →Use fictional customer details and an example.com email address. No real service is activated and no live payments are accepted.
Checking test checkout availability…
Owner: open secure test setup →Enter test card details only on Stripe’s hosted page. Card numbers and security codes are never stored in this site or the CRM. Test checkout becomes available after the test connection and webhook are verified.